The Haven Standard, delivered by Rowan Construction Group, a proud Haven company.
Our 90-Day Done Right Promise: if the work we did isn’t right, we come back and make it right - no argument, no second invoice.
Our response promise: A real person answers our phone 24 hours a day, 7 days a week - and we get an estimator to your property within two business days and put the written estimate in your hands within one business day of that visit.
- 365-Day Done Right Promise- if it’s not done right, we make it right
- No-hassle upfront pricing
- Background-checked, uniformed technicians
- Calls answered by a live person, 24/7
What Our Promise Actually Means
If something isn’t right after we finish, you call us, we come back, and we fix it – no charge, no argument, no paperwork maze to navigate first. That’s the 365-Day Done Right Promise, and it means what it says for a full year from the day we wrap up your job.
You don’t have to prove negligence or track down a warranty card. You tell us what’s wrong. We schedule a return visit. If the issue falls within the written scope of the work we did, we correct it. The burden of sorting that out sits with us, not with you. That’s Clause 1 of The Haven Standard in practice: what we agreed to do is what we’re accountable for, and we put it in writing before anyone lifts a tool.
Rowan Construction Group has delivered more than 4,000 projects since 2007. Every single one started with a written price and ended with a documented record. The promise isn’t something we added later to sound credible. It’s the discipline the company was built on.
Why We Answer Fast, Everywhere
A one-truck operation is often a good one. But when something goes sideways on a kitchen remodel or a roof replacement, “I’ll call you back when I can” isn’t good enough. A real person answers our phone every hour of every day because we have the staffing to back that up nationally, not just a forwarding number that rings into a voicemail at 9 PM.
What a national operation with local crews actually makes possible: when you call, someone with knowledge of your job type picks up. When an estimator needs to visit your property, we have crews in the area rather than someone driving two hours out. The two-business-day window to get an estimator on-site and the one-business-day turnaround on the written estimate after that visit – those aren’t aspirational. They’re engineered. We’ve been building that capacity since 2007 across local teams in four states, and The Haven Standard requires every independently owned and operated Rowan location to hold to it.
How We Make It Right
You Tell Us
Call (470) 298-9650 and describe what you’re seeing. A live person takes the details – your name, the original job, what looks or functions differently than it should. No online form required, no ticket number to chase. The clock on the return visit starts with that call.
We Come Back Out
We schedule a return visit to your property. The same documentation standard that applied to the original job applies here: photos of what we find, compared against the photos from the day we finished. You’re not being asked to trust our memory of what we did. We have the record, and we show it to you.
We Fix It
If the issue is within the written scope of the original work, we correct it. No diagnostic fee, no new estimate for work that should have held. The 365-Day Done Right Promise doesn’t have a labor-only or parts-only carveout on covered items – the fix is the fix. What that fix involves is explained to you before anyone starts, consistent with the written-scope standard that governs every Rowan job.
You Sign Off
When the work is done, you confirm it’s right. Your sign-off closes the visit, and we update the documented photo record for the job. You leave with evidence of what was found and what was corrected – the same standard deliverable you received after the original project, not a special courtesy for a complaint.
What Stands Behind the Promise
The promise is only as good as the people and systems behind it, so here’s what’s actually in place.
Every Rowan crew member is background-checked before they arrive at your property. They show up in uniform, identified. The license number for the crew on your job is on the page – not on request, not after you ask twice. That’s the Verified Crews value under The Haven Standard: licensed, insured, background-checked, and documented before the truck pulls up.
The materials behind your project come from a sourcing network of more than fifty vetted brands – KraftMaid and Wellborn on cabinetry, Cambria and Caesarstone on countertops, GAF and Owens Corning on roofing, Kohler and Toto on fixtures, Belgard and Techo-Bloc on pavers. That depth matters because it keeps the written quote grounded in honest numbers rather than padded ones. Every quote is a flat price with a written scope and a written warranty. No hourly rates, no subscriptions, nothing to sign up for.
And no change proceeds without a signed change order. That single administrative habit – established in 2007 and the reason Haven acquired Rowan – is what keeps projects within a few percent of the number the customer agreed to across more than 4,000 jobs delivered.
Ask Us to Prove It
The full terms behind the 365-Day Done Right Promise live on our terms page – read them before you call if you want to. When you’re ready to talk, call (470) 298-9650 or book online. Estimates are free, written, and delivered within one business day of our visit to your property. No obligation follows from asking.
Written by Grant Rowan, Owner at Rowan Construction Group, serving homeowners nationwide since 2007.
The Fine Print, Without the Fine Print
What the promise covers, how long it lasts, and how to make a claim — written plainly.